Store Policies
By purchasing on thevintagesecret.com.au you are in agreement with all terms & conditions stated below & are over 18 years of age or have parental permission.
Prices, shipping costs & all other terms are recognised as agreed when committing to purchase.
THE VINTAGE SECRET reserves the right to amend any information without prior notice.
REFUNDS & RETURNS
Please see details on our Warranty & Returns page.
Earrings cannot be returned under any circumstances due to health & safety regulations.
Refunds will be processed back on the original payment method only from your order.
Sale items or items purchased during a promotional period are eligible for an exchange (where possible) or store credit only. Sale items cannot be returned for a refund.
SHIPPING
Please see details on our Shipping Info page.
TAXES & DUTIES
All taxes, customs fees & duties are the responsibility of the customer & vary between countries.
FAULTS
In the unlikely event you receive a faulty item, your item will be replaced or refunded if replacement is not possible. Please email contactvintagesecret@gmail.com within 2 days of receiving your item with your order number, a clear image & description of the fault.
The item must be returned in original condition with all packaging & unworn.
If any of above terms relating to return of faulty item are not adhered, we reserve the right to deny replacement or exchange.
THE VINTAGE SECRET is not at fault if items appear differently on your screen, depending on resolution, scale, colour etc.
CURRENCY
Prices for all products listed are in AUD (Australian dollar currency), GST inclusive unless stated otherwise.
PRICE & SALE
Prices are applicable & set at the time of purchase & subject to change thereafter.
Sale items cannot be returned for a refund and are eligible only for an exchange (where possible) or store credit only.
PAYMENTS
The Vintage Secret accepts the following payments: Visa, Mastercard, Amex, Afterpay, Google Pay, Apple Pay, Shop Pay and PayPal.
By purchasing on this website, you warrant that you are an authorised user of the payment method used to complete payment.
All online orders placed through this website are subject to confirmation and acceptance by The Vintage Secret. We will email you with confirmation of the receipt of your online order. The Vintage Secret may reject your online order for any reason and refund any payment made by you, at any time prior to dispatch.
By completing an online order, you are agreeing to purchase the product at the price listed on our website and payment must be made at the time of submitting an online order.
PROMOTIONAL CODES
Saint Valentine may from time to time run promotions and special offers that can be applied to your order using a promotional code at checkout or may automatically apply without a code.
If you are required to enter a promotional code, you must enter the code at checkout in the gift/ discount code section. Once you hit the ‘apply’ button, the value of the promotion will be applied to your order.
If for any reason, the promotional code has not been applied to your order, you may reach out to our customer service team at contactvintagesecret@gmail.com, straight after you have placed your order and they will be able to assist you. Please note, it is up to the discretion of The Vintage Secret to refund you the discounted amount.
Only one promotional code may be used per transaction and used only once per customer, unless otherwise specified.