Free shipping Australia-wide on all orders | Afterpay available | Please note: Current restrictions mean Australia Post is experiencing delays with parcel deliveries. Free shipping Australia-wide on all orders | Afterpay available | Please note: Current restrictions mean Australia Post is experiencing delays with parcel deliveries.

Frequently Asked Questions

Questions

We are located in Melbourne Australia.

We offer worldwide shipping.

We aim to process your order as soon as possible. Please allow between 3-5 days to process your order.

Our operating hours are Monday-Friday 8:00am - 6:00pm (AEST)

We do not provide authenticity certificates with our pieces as they are made from vintage buttons, charms, zipper pulls etc. that were taken from bags, clothes and jewellery and reworked into new designer pieces. All of our vintage finds have been sourced by our reputable suppliers who have long-standing experience and certify the authenticity of our pieces.

We highly recommend that you take off your jewellery whilst showering to maintain the quality and durability of your piece.

We have tested all of our jewellery and concluded that our jewellery does not stain your skin however we cannot determine whether our jewellery will stain your skin as it's based on ones body chemistry.

For that reason we will not be held responsible and do not offer returns or exchanges.

We provide care instructions with every order, therefore we will NOT be held responsible for the maintenance of your jewellery.

We always double check our items before we send them out.

In case your items arrived damaged upon arrival don't panic, we offer free repairs.

Please contact us within 48 hours after item receival and provide photos of the damage and we are more than happy to help.

You can cancel your order by emailing us at contactvintagesecret@gmail.com within 2 hours of placing the order. We are unfortunately unable to cancel your order after it has been shipped.